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Did a user forget their phone?

If a user temporarily needs to access the system without their main device (phone forgotten at the office, temporary failure…), VaultysHub allows you to create a temporary VaultysID for them.

Unlike replacing a VaultysID, the user's main device is not removed. The temporary access automatically expires on the defined date.

Step 1: Open the actions menu​

From the user list, click on the ⋮ button to the right of the relevant user's row.

Open the actions menu of the relevant user

Step 2: Select "Create a temporary VaultysID"​

Click on "Create a temporary VaultysID"

Step 3: Creation panel​

A panel opens with the procedure information. An email will be sent to the user's address to allow them to link this temporary device.

The temporary VaultysID creation panel opens

Step 4: Set the expiration date​

Set the date and time when the temporary VaultysID will automatically expire. By default, the duration is 12 hours.

Set the expiration date and time of the temporary VaultysID

Step 5: Select the device type​

Choose how the user will use this temporary VaultysID:

  • Mobile device — the user will need to scan a QR Code from their backup phone or a colleague's phone.
  • Browser — the VaultysID will open directly in the browser, no scan needed.

Select the device type: mobile or browser

Step 6: Send the invitation​

Click on Send invitation to email the link to the user. Access will automatically expire on the defined date. The main device is not affected.

Send the invitation by email — access will automatically expire on the defined date